At Meku, we aim to deliver reliable products and services, including our AI Web App Builder and Hosted Services. If something doesn’t perform as described, you may request a refund under the terms below.
Eligibility
Refund requests must be made within 7 days of purchase by contacting our support.
Refunds We Grant
You may qualify for a refund if:
- Product malfunction: The product or Hosted Services fail to work as described, and our team cannot resolve the issue after reasonable effort.
- Fraudulent activity: Unauthorized transactions or account misuse are detected.
Refunds We Do Not Grant
Refunds will not be issued for:
- Disputes or chargebacks opened before contacting our support team.
- Inability to use or configure the product due to lack of technical skill.
- Change of mind or decision not to use the product or Hosted Services.
- Non-use of the product for personal or business reasons.
- AI-generated output or expectations: AI features may produce inaccurate, incomplete, or unexpected results. Since AI can make mistakes and may not meet your expectations or desired outcomes, refunds cannot be issued on that basis.
Membership and Credit Usage
If a refund is granted for an ongoing membership, the cost of any used credits will be deducted from the refund amount. This ensures fair usage and proper accounting for consumed resources.
Upgrades, Downgrades, and Billing Adjustments
Upgrades, downgrades, and plan changes are handled immediately by our billing system. The following rules apply:
- Upgrades take effect instantly, and credits reset based on the new plan. Since usage is consumed at the higher tier, refunds for plan changes are not granted after the upgrade is completed.
- Downgrades apply to the next billing cycle, and the current cycle cannot be partially refunded once credits have been used.
- Coupon codes or discounts cannot be retroactively applied after an upgrade or downgrade is completed.
- Downgrade/refund will immediately pause your subscription and subscription linked features.
- If an account is upgraded by mistake, you must contact support within 24 hours and before using any credits. Once credits are consumed, we cannot revert the billing period.
Fees
Any fees incurred during the refund process, including Paddle fees, gateway fees, cross-border charges, or currency conversion costs, will not be returned and will be borne by the customer.
Process
Email [email protected] or contact our support within 7 days of purchase with your order details and a short description of the issue. Our team will review and respond promptly.
All payments and approved refunds are handled securely through Paddle.com, our payment partner and Merchant of Record.