Refund Policy

At Meku.dev, we aim to deliver reliable products and services, including our AI Web App Builder and Hosted Services. If something doesn’t perform as described, you may request a refund under the terms below.

Eligibility

Refund requests must be made within 7 days of purchase by contacting our support.

Refunds We Grant

You may qualify for a refund if:

  • Product malfunction: The product or Hosted Services fail to work as described, and our team cannot resolve the issue after reasonable effort.
  • Fraudulent activity: Unauthorized transactions or account misuse are detected.

Refunds We Do Not Grant

Refunds will not be issued for:

  • Disputes or chargebacks opened before contacting our support team.
  • Inability to use or configure the product due to lack of technical skill.
  • Change of mind or decision not to use the product or Hosted Services.
  • Non-use of the product for personal or business reasons.
  • AI-generated output or expectations: AI features may produce inaccurate, incomplete, or unexpected results. Since AI can make mistakes and may not meet your expectations or desired outcomes, refunds cannot be issued on that basis.

Membership and Credit Usage

If a refund is granted for an ongoing membership, the cost of any used credits will be deducted from the refund amount. This ensures fair usage and proper accounting for consumed resources.

Process

Email [email protected] or contact our support within 7 days of purchase with your order details and a short description of the issue. Our team will review and respond promptly.

All payments and approved refunds are handled securely through Paddle.com, our payment partner and Merchant of Record.

Updates

This policy may be updated from time to time. Any major changes will be announced on our website.