- We strive to provide high-quality products and services at Meku.dev, including our AI Web App Builder and hosted web applications and websites (“Hosted Services”). To ensure customer satisfaction, we offer a flexible refund policy. Please review the conditions below to understand when refunds are granted. All refund requests must be submitted within 7 days of purchase and sent to our support team at hello@meku.dev.
Refunds We Grant
Refunds may be issued under the following circumstances:
- Product Malfunction: The product or Hosted Services fail to function as described in the product details, and our support team is unable to provide a resolution after reasonable efforts.
- Account Fraud: Fraudulent activity is detected in connection with your account, such as unauthorized purchases.
Refunds We Do Not Grant
Refunds will not be issued in the following cases:
- Disputes Filed Without Contacting Support: You open a dispute or chargeback with your payment provider before contacting our support team at hello@meku.dev to address the issue.
- Lack of Skill: You are unable to configure or use the product or Hosted Services due to lack of technical skill or knowledge.
- Change of Mind: You decide you no longer wish to use the product or Hosted Services.
- Non-Use of Product: You choose to stop using the product or Hosted Services for any reason.
Refund Process
To request a refund, contact our support team at hello@meku.dev within 7 days of your purchase. Please provide specific details about the issue, including your order information and any relevant evidence (e.g., screenshots or error messages). Our team will review your request and respond as quickly as possible.
All payments are processed through our online reseller, Paddle.com, which acts as the Merchant of Record. Approved refunds will be handled by Paddle in accordance with their procedures.
Contact Us
For any questions about this Refund Policy or to initiate a refund request, please reach out to our support team at hello@meku.dev. We are committed to addressing your concerns promptly and ensuring a positive experience with Meku.dev.
Changes to This Refund Policy
We may update this Refund Policy periodically. Please check this page regularly for updates. Significant changes will be communicated via a notice on our website.