10 Best AI Chatbots for Ecommerce Sales and Support

Building an Ecommerce store was a hassle before Meku came. But running the stores feels like answering quizzes all the time for many owners. Where is my order? Is this product available? How does it work? And on top of that, answering customers' questions constantly is difficult. There’s the best AI chatbot for e-commerce, and it helps a lot.

I have talked with a few E-commerce store owners. After simply building the store with AI, they all wanted an AI to handle their customers' questions, too. They express that it would be better if AI could handle product recommendations, customer support, and sales.

That’s when I looked at 100+ AI chatbot options. To find the best ones, I have tried to match the chatbots to their expectations. Then, I finally got the list of the best ecommerce AI chatbots.

In this blog, I will share the list of 10 best AI chatbots for ecommerce for 2026. It will help business owners to pick the right tool before spending hours searching and comparing.

What is an e-commerce chatbot?

An e-commerce chatbot is primarily an AI chat assistant that helps your customers. It allows your customers to chat with it and get the answers they want. The E-commerce chatbot helps online stores consistently answer their customers’ queries, even after working hours. The chatbots are always there whenever the customers need any support. It easily handles simple and repetitive queries. So, your customers never feel left out.

Unlike other simple chatbots, Ecommerce chatbots are built differently. They not only handle customers' questions. But the AI chat agents also help with product recommendations, order tracking, cart options, and more. It also relies on AI to analyze customer behavior and preferences.

Benefits of a Chatbot in Ecommerce

An AI chatbot in E-commerce stores is the most important tool they need. It is not only another chatting tool. It helps handle customers and offer better shopping experiences. Therefore, the store’s customers feel they are walking with a personalized sales assistant. That elevates their satisfaction level instantly.

Here are some other benefits of chatbots in eCommerce stores:

• Low operation cost: AI chatbots have very low operational costs. You just need to set it up first; that’s it. After that, it will work on its own according to the plan. According to Gartner, AI chatbots will reduce operational costs by 30%.
• 24/7 availability: The chatbots are available at all times. So, you or your team don’t have to be present after working hours. It will handle the customers perfectly without any glitches.
• Personalized experiences: AI chatbots offer a personalized experience while shopping. It recommends products, shows reviews, and responds the way the customer likes. That’s why 82% of buyers want to talk to AI while shopping.
• Cart recovery: Moreover, the chatbots work amazingly in cart recovery. It detects if the customer is leaving. If yes, it sends real-time discounts or other offers that the store is offering. So, the customer never leaves without buying. The recovery rate is almost 20% to 35%. On the other hand, the traditional email recovery rate was 2% to 3%

The Best Ecommerce AI Chatbot: At a Glance

The Best AI Chatbots for Ecommerce Businesses

Here comes the best AI chatbots you need for your E-commerce store. You can go through the list and review the overview. I have listed the pros and cons too. Thus, it will be easier for you to just look into one and pick the right one for your business.

Nivon AI

Nivon AI is the best AI chatbot for ecommerce stores. It is a fully optimized sales support agent for the stores. The AI agent helps to answer customers' questions without any human intervention. Also, when it requires your team’s involvement, the chatbot passes it along with full context. Not to mention, Nivon AI trains with your own data, including your website, docs, or other documents.

Furthermore, Nivon lets you choose from 25+ AI models to work with. You can choose with which AI your customer will talk. It also connects customers with 95+ languages. The AI chatbot secures your data perfectly, too. It meets US and EU privacy standards, including GDPR and DPA.

Pros

• Automates ecommerce sales and customer support
• Trains on your website, documents, and business data
• Supports 25+ AI models
• Connects with 95+ languages
• Hands conversations to human agents with full context
• Designed with data privacy and security in mind
• Needs no technical setup

Cons

• Advanced features may be more than small stores need

Pricing

Here is the pricing of Nivon AI:

• Free: $0/month
• Starter: $9/month
• Growth: $29/month
• Business: $59/month

Many Chat

ManyChat is a popular social media automation AI agent platform. It helps ecommerce businesses to automate their social media channels. It mainly works with DMs on Instagram, WhatsApp, Messenger, and TikTok. It handles product promotions, questions, and captures leads. The E-commerce chatbot also trains on your own data. So, it captures your brand’s tone and speaks to customers accordingly.

ManyChat defines your business goals and proposition. It also helps businesses run different social media campaigns.

Pros

• Automates DMs, comments, and customer conversations
• Supports Instagram, WhatsApp, Messenger, TikTok, and other channels
• Can capture leads and share product or promotional links
• AI can learn your business information and tone of voice
• Useful for ecommerce sales and customer support
• Offers ready-made automation templates
• Provides a unified inbox for managing conversations

Cons

• Pricing increases as your number of active contacts grows
• Some advanced AI and automation features require paid plans

Pricing

Here is the pricing of ManyChat AI:

• Free: $0/month
• Essential: $17/month
• Pro: $39/month
• Business: $99/month
• Advanced: $199/month

Eesel AI

Eesel AI is another of the best AI chatbots for Ecommerce stores. It is a simple yet powerful AI agent for small businesses. Unlike other Chatbots, Eesel not only helps with customer conversations. It goes through your store’s catalog, previous questions, and FAQs. The agent first gets full context about your brand. Therefore, it handles all kinds of questions from your customers. It recommends products, works on cart recovery, and gets the leads.

Eesel connects with Zendesk and other CRM tools. Hence, you can work on your other tasks without any hassle. Not to mention, Eesel AI says it can resolve up to 80% of pre-purchase questions.

Pros

• Easy to set up and use for small businesses
• Learns from your store data, FAQs, and product catalog
• Answers common customer questions automatically
• Recommends relevant products to customers
• Helps with cart recovery and lead generation
• Integrates with Shopify, Zendesk, and other tools
• Can hand over complex questions to human agents

Cons

• Pricing can increase as your chat volume grows
• Requires some initial setup to provide accurate answers
• AI responses still need occasional monitoring

Pricing

Eesel mainly charges based on usage. You only have to pay for what you have used. The chatbot takes $0.40 per support ticket. However, Eesel currently offers $50 for free use.

Lyro By Tidio

Tidio combines both live chat and automation for e-commerce stores. That’s why most businesses prefer the Lyro AI agent by Tidio. It also trains with your own store's knowledge base. Hence, it takes up your tone and previously answered questions. Lyro states it can solve up to 67% of answers without human intervention.

In addition, Lyro AI agents integrate with 20+ CRM tools. It includes Salesforce and Zendesk. The Ecommerce AI chatbot agent has integration with Shopify, too. So, it easily recommends products, recovers carts, and offers discounts too.

Pros

• Combines an AI chatbot and live chat in one platform
• Learns from your website, FAQs, and support content
• Can automate up to 67% of customer inquiries
• Recommends products using your store data
• Helps recover carts and answer order questions
• Integrates with Shopify and a popular CRM tool
• Can hand complex conversations to human agents

Cons

• Advanced features can become expensive for growing stores
• AI conversation limits may restrict high-volume businesses
• Requires accurate store and support information for better answers
• Some ecommerce features are more focused on Shopify users

Pricing

Here is the pricing of the Lyro AI agent:

• Core: $39/month
• Plus: $300/month
• Premium: Contact for pricing

Chatbase

Chatbase AI is a no-code platform to build custom AI agents for your E-commerce stores. Stores can build, deploy, and run AI agents without any technical or developer support. Not only that, the AI shopping assistant trains with your own knowledge base. You can give it your website, PDF, or product features only. The agent will fetch your data and get ready for work instantly.

Not to mention, the eCommerce AI chatbot helps your customers with product recommendations, order tracking, and cart recovery. It provides support in 17+ different languages. Additionally, you can connect the chatbot to your WhatsApp, Messenger, TikTok, and other social media channels.

Pros

• No-code AI agent builder to deploy custom chatbots
• Learns from your website, PDFs, product information, and other business data
• Helps customers with product recommendations
• Supports order tracking and cart recovery
• Answers in 17+ languages
• Connects with WhatsApp, Messenger, TikTok, and other social channels
• Helps automate ecommerce sales and customer support

Cons

• Advanced customization may require more setup
• Pricing can increase with higher usage
• Maybe more than small stores need

Pricing

Here is the pricing of Chatbase:

• Free: $0/month
• Hobby: $40/month
• Standard: $150/month
• Pro: $500/month
• Enterprise: contact for pricing

LivePerson

LivePerson is another popular AI chatbot for E-commerce stores. It is a conversational AI for large stores and modern customers. The ecommerce chatbot agent doesn’t answer like an AI or robot. It picks up the tone and starts talking like a human sales assistant. The chatbot helps customers with product discovery and purchasing.

Not only that, but LivePerson AI chatbot also helps with post-sales interaction. It increases customers' trust and satisfaction with the brand. In this way, LivePerson helps to build brand loyalty too.

Pros

• Creates natural and personalized customer conversations
• Helps customers discover and purchase products
• Supports post-purchase customer support
• Can recommend products and promote upsells
• Helps with cart recovery and customer re-engagement
• Supports multiple channels, including WhatsApp, SMS, and web messaging
• Smoothly transfers complex conversations to human agents
• Provides detailed customer conversation analytics

Cons

• Mainly designed for larger businesses and enterprise teams
• Can be more complex to set up than basic AI chatbots
• May be expensive for small ecommerce stores

Pricing

LivePerson does not have a traditional pricing structure. It doesn’t disclose the price of the plans either. On their website, there are three different plans. It is Bronze, Silver, and Gold. You can request pricing, and the team will reach out to you with pricing.

Zipchat AI

Zipchat AI is another of the best AI chatbots for Ecommerce. It is an AI shopping assistant for both sales and customers. The AI chatbot for ecommerce stores is trained on your own knowledge base. Thus, like other chatbots, it, too, picks up the tone. The agent talks with your customers in a conversational tone.

Additionally, the Zipchat AI chatbot answers your customers’ pre-sales and post-sales questions. It helps your customers to choose. The AI assistant activates in Shopify with one click. You can then connect it with WhatsApp, Messenger, Instagram, website chat, and other platforms.

Pros

• Easy one-click setup for Shopify stores
• Learns from your product catalog and business information
• Handles both pre-sales and post-sales questions
• Recommends products based on customer needs
• Helps recover abandoned carts and increase sales
• Supports WhatsApp, Instagram, Messenger, and email
• Can hand complex conversations over to human agents

Cons

• Pricing can become expensive for high-volume stores
• AI reply limits apply to each pricing plan
• Some advanced features are better suited to growing businesses

Pricing

Here are the pricing plans of Zipchat AI:

• Starter: $49/month
• Growth: $129/month
• Pro: $249/month
• Scale: $499/month

Minami AI

Minami AI is a popular AI support agent for e-commerce stores. It acts as the core team member of the store. The agent answers all customer queries and handles sales questions as well. Customers can ask the AI about order tracking, product information, and more. Moreover, the AI agent can take real actions. It updates the paid orders, handles returns, and communicates with the carriers, too.

Another thing is that Minami AI is very simple to set up. It has no technical or complex setup. You can connect it to your Shopify, provide the guidelines, and the agent will take care of the rest.

Pros

• Built specifically for ecommerce businesses
• Handles both sales and customer support
• Can take real actions instead of only answering questions
• Manages orders, returns, exchanges, and delivery issues
• Can communicate with carriers to resolve shipping problems
• Learns your brand's tone, policies, and guidelines
• Requires little to no technical setup
• Works 24/7 and can handle high support volumes

Cons

• Mainly designed for ecommerce businesses rather than general use
• Maybe more advanced than small stores need
• Custom pricing makes it harder to compare costs

Pricing

Like LivePerson, Minami AI also doesn’t disclose the pricing. You need to book a demo with their team first to know the price. However, the platform offers a 100% money-back guarantee for a limited time.

Botpress

Botpress is an AI agent and chatbot-building platform. It is also known as an AI-powered customer management platform. It helps to build an AI shopping assistant as you need. So, you can customize your e-commerce chatbot like you want. The AI agent handles multiple workflows and complex customer service.

Like other traditional AI chatbots, Botpress is trained on your knowledge base. So, your customers get accurate answers about your products. Not only that, but Botpress agents hand off the conversations to humans with full context when needed.

Pros

• Highly customizable for different ecommerce workflows
• Learns from your website, FAQs, documents, and business data
• Can handle complex customer service conversations
• Supports product and shopping assistant use cases
• Offers many integrations and external tools
• Allows human agents to take over conversations
• Provides more control over the AI's behavior and responses

Cons

• Can require more setup than simple ecommerce chatbots
• May be difficult for beginners with no technical experience
• Advanced features can increase overall costs
• Requires ongoing testing and monitoring

Pricing

Here is the pricing of Botpress:

• Free: $0/month
• Plus: $189/month
• Team: $939/month

Intercom Fin

Intercom Fin is a customer service AI agent for small businesses. It is a popular platform for customer service management. But the agent is not like a traditional customer support agent. Along with Fin for Commerce, the agent combines shopping assistance and customer support. So your customers get the best, most personalized shopping experience.

The Intercom Fin AI agent chatbot works with emails, voice chat, live chat, and other messaging platforms. That’s why you get all the support tickets into one dashboard. You can monitor what the AI is doing and jump into the conversation when needed.

Pros

• Combines AI customer support with shopping assistance
• Works across chat, email, voice, and messaging channels
• Helps customers discover and choose products
• Can provide personalized responses based on customer context
• Brings customer conversations into one dashboard
• Allows human agents to take over when needed
• Helps automate repetitive support questions

Cons

• Pricing can become expensive as support volume grows
• Some advanced features require additional add-ons
• May be more suitable for growing businesses than very small stores
• Requires a good knowledge base for accurate answers

Pricing

Here is the pricing for the Fin AI agent:

• Fin with your current helpdesk: $0.99 per outcome (Needs 50 outcomes per month)
• Fin with your Intercom helpdesk: $0.99 per outcome + $19 per month per help desk seat

If you want some extra features, you can get the add-ons too. Here’s what you have to pay for the add-ons:

• Pro: $99/month
• Copilot: $35 per user/month

Key Takeaways

• For a simple and easy-to-use option, Nivon AI is a great choice.
• If you mainly sell through social media, ManyChat is a good fit.
• For live chat and AI support, Tidio is worth considering.
• For larger businesses, LivePerson offers more advanced support.
• If you want more customization, Botpress gives you greater control.

Frequently Asked Questions

What is the best AI chatbot for ecommerce stores?

Nivon AI is the best AI chatbot for Ecommerce stores, tailored to any business need. It works with small e-commerce stores without any extra burden. But if you have a large business, then LivePerson or Intercom Fin can be a good option.

How do you use a chatbot for ecommerce?

First, you need to set up the chatbot for your store. It needs the product catalog, knowledge base, or other documents. Then the agent configures answers to your customers’ repetitive questions.

What is conversational commerce?

Conversational commerce means using messaging, AI chatbots, and human conversations to help customers. The goal is to help customers discover, evaluate, purchase, and get support.

How much does an ecommerce chatbot cost?

AI Chatbots such as Nivon AI, ManyChat, and Eesel AI offer free plans. You can simply add chatbots to your shop for free. And if you need to scale, you can upgrade the plan too.

Can a chatbot handle order tracking?

Yes, some chatbots can handle order tracking. AI shopping assistants like Minami AI and Intercom Fin handle order tracking, paid orders, and even returns as well.

Will it work with Shopify or WooCommerce?

Of course, AI chatbots work seamlessly with Shopify and WooCommerce. Many chatbots have one-click adding features. You can go to your Shopify store or WooCommerce and connect the AI chatbots in just one click. Some of the chatbots have no complex setup, either.

What happens when the chatbot does not know the answer?

If the chatbot doesn’t have answers, it hands off the queries to human agents. So, the humans can take over and answer what the customer needs.

Can it reply in more than one language?

Yes, different AI chatbots have multiple language support too. Like Nivon offers support in 95+ languages.

Do I need a developer to install one?

Not always. Some chatbots for Ecommerce have no complex or technical setup. You can create the account and follow along for the setup. However, a few AI agents require developer support for installation and setup.

Is my customer data safe with an AI chatbot?

It depends on the platform you are choosing. Most chatbot platforms follow safety guidelines in the US and the EU. It includes GDPR, EU, and SOC 2. Thus, it ensures the customers' data and privacy are fully protected.

Final Words

The best AI chatbot for ecommerce helps online stores manage customers effectively. It not only answers their questions. But also connects with them throughout their shopping. The chatbot helps to choose the product and handles the order tracking, too.

If you want the winner, I would say it is Nivon AI and ManyChat. These platforms allow you to handle customers and automate when needed. And if you want an enterprise-like solution, then LivePerson, Intercom Fin, and Minami can be great options.