Troubleshooting & Support

Find solutions to Meku issues, including project errors, deployment and domain setup problems, API and integration issues, login or billing problems, and how to contact support.

This page provides solutions to the most common problems while creating projects using Meku. Issues are grouped into general errors, deployment and domain problems, integration challenges, login and account issues, and ways to contact support.

Common Issues

General issues usually occur during project generation or refinement.

1. The project fails to generate

Cause: Prompts are too vague or credits are exhausted.

Fix:

  • Check the credit balance in the account.
  • Rewrite prompt to be specific (include sections, fields, or components).
  • If failure persists, retry with smaller steps.

2. Changes not applied after refinement

Cause: The context is overloaded with prompts, or the editor state hasn’t refreshed.

Fix:

3. Editor freezes, or the preview is blank

Cause: Generated code is invalid or a browser state issue.

Fix:

  • Export the project and run npm run dev locally to check build errors.
  • Clear the browser cache and reload the editor.
  • If the preview stays blank, review console logs for errors.

Deployment & Domain Issues

Deployment errors usually relate to build failures, DNS misconfiguration, or SSL setup.

1. The project does not deploy

Cause: Missing dependencies or build step failure.

Fix:

  • Verify build completes locally with npm run build.
  • Ensure no invalid code or missing dependencies.

2. Custom domain not resolving

Cause: DNS records are misconfigured, or propagation has not completed.

Fix:

  • For root domains (example.com): Add an A record pointing to Meku’s IP 157.230.64.11.
  • For subdomains (www.example.com): Add a CNAME record pointing to the root domain (e.g., example.com).
  • Add the TXT verification record shown in the Meku dashboard before enabling the domain.
  • Verify DNS changes using:
dig example.com
dig www.example.com
  • Or using Google Toolbox
  • Allow up to 24–48 hours for DNS propagation, depending on the registrar.

Tip: Check for conflicting DNS records (e.g., old A or CNAME entries) and remove them before applying new ones.

3. SSL Certificate Not Issued

Cause: The domain’s DNS is not pointing to Meku’s servers, or the SSL validation process timed out.

Fix:

  • Re-add the domain in the dashboard under Domains to trigger a new SSL request.
  • Verify DNS records are configured correctly:
    • Root domain has an A record pointing to 157.230.64.11.
    • Subdomain has a CNAME record pointing to example.com.
  • Ensure the TXT verification record is provided in the dashboard.
  • Wait for DNS propagation (can take up to 24–48 hours).
  • After propagation, SSL is automatically issued by Meku.

Tip: Use dig or nslookup to confirm the DNS records before retrying SSL issuance.

Integration Issues

APIs and external services may require proper configuration.

GitHub export errors

Cause: Missing repository permissions.

Fix:

  • Reconnect GitHub in Profile Settings.
  • Grant repo write access to the Meku app.
  • Retry export after reconnection.

GraphQL queries failing

Cause: Query syntax or missing fields.

Fix:

  • Test query in GraphQL Playground.
  • Example:
query { launchesPast(limit: 5) 
{ mission_name launch_date_local } }
  • Ensure Apollo Client or fetch is configured correctly.

Login & Account Issues

These issues are tied to authentication, verification, or billing.

Cannot log in

Fix:

  • Reset password using the Forgot Password link.
  • If logging in via GitHub or Google, ensure it matches the registered email.

Verify login issues by verifying credentials and linked accounts.

Email not verified

Fix:

  • Resend verification email from Profile Settings.
  • Check spam/junk folder.
  • If not received, whitelist @meku.dev.

Email verification is required for secure access and billing updates.

Billing or subscription problem

Fix:

  • Verify card details in Billing & Subscriptions.
  • Retry payment with another method.
  • Contact support if charges continue failing.

Resolving billing issues quickly ensures uninterrupted access to credits and project deployments.

Contact Support

If issues persist, Meku support is available.

  • Support ticket: Submit from the support page.
  • Discord: Join the Meku Discord for community and team support.
  • Reddit: Participate in the r/MekuDev subreddit to ask questions and share solutions.

Response times:

  • Free Plans: Community support via Discord and Reddit.
  • Pro Plans: Prioritized email support.
Troubleshooting & Support - Documentation | Meku.dev